Right of withdrawal

Right of withdrawal

We want you to be completely satisfied with your purchase at Trinkspielzone.de. If this is not the case, you will find all information about your right of withdrawal.

Revocation period

You have the right to revoke this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

Right of withdrawal

To exercise your right of withdrawal, please visit ourReturn portal. There you can easily and directly send your decision to revoke this contract.

Steps for the use of our return portal

If you want to send an article back, please follow this simple process via our return portal:

1. Portal access: To start the process, you need your order number as well as your email address or telephone number.
2. Product selection: Choose the product you want to send back.
3. Return request: Send your return request.
4. Confirmation and instructions: After we have checked and confirmed your return, we will send you an email.
5. Packaging of the articles: Pack all the items to be returned with an expression of your confirmation email of the purchase and your order number. You can use the original box or, if necessary, another box.
6. Shipment: Bring the package to the next post office or another parcel service provider.
7. Return number: You will receive a return number from your shipping service provider. Enter this number in the return portal to complete your return request.
8. Status update: You get updates via the status of your return both in the return portal and by email.
9. refund: After your return has entered us, your refund will be processed within 14 days.

With this structured procedure, we would like to make the return process for you as simple and transparent as possible.

Consequences of the revocation

If you revoke this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us have) to repay immediately and at the latest within fourteen days from the day on which the notification of your revocation of this contract has received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with you; Under no circumstances will you be charged for fees for this repayment.

We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You have the goods immediately and in any case within fourteen days from the day on which you teach us about the revocation of this contract, to send or hand over to us. The deadline is preserved if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties and functionality of the goods not necessary to deal with them.